You can always contact us via Instagram Direct Message or by writing to us at info@demblee.it.
WE WILL RESPOND FROM THE FIRST DAYS OF SEPTEMBER.

WRITE TO OUR CUSTOMER SERVICE: info@demblee.it

We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
EDIT:

WE WILL RESPOND FROM THE FIRST DAYS OF SEPTEMBER.

If you received your order from July 26th onwards you will be able to return or replace it by the end of September.

WRITE TO OUR CUSTOMER SERVICE info@demblee.it
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
MODEL/COLOR/SIZE/ WHAT YOU NEED:

WE WILL RESPOND FROM THE FIRST DAYS OF SEPTEMBER.

THIS IS AN EXCHANGE GLS REPLACEMENT WHOSE SHIPPING COSTS FOR COLLECTION AND DELIVERY ARE PAID BY US.

If you received your order from July 26th onwards you will be able to return or replace it by the end of September.

YOU CAN SEND US THE RETURN REQUEST VIA THE WEBSITE BY LOGINNING TO YOUR PERSONAL ACCOUNT.

WRITE TO OUR CUSTOMER SERVICE info@demblee.it

We need the following information:
NAME AND SURNAME: ORDER NUMBER: REASON FOR RETURN:

IF YOU WANT TO MAKE A REPLACEMENT:
WRITE TO OUR CUSTOMER SERVICE info@demblee.it
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
MODEL/COLOR/SIZE/WHAT
YOU NEED:

WE WILL RESPOND FROM THE FIRST DAYS OF SEPTEMBER.

THIS IS AN EXCHANGE GLS REPLACEMENT WHOSE SHIPPING COSTS FOR COLLECTION AND DELIVERY ARE PAID BY US.

You can access your personal account by clicking LOGIN at the top center of the homepage.

You can create a new account by clicking on CREATE ACCOUNT at the top center of the homepage. A window will open: fill out the form and click on "CREATE".

Creating your account will allow you to place your order on D'Emblée, to access the discount code you will need to sign up to our Newsletter.

To create an account you need the following information: name, surname, email address and a personal password. You can change your personal information at any time. This information is confidential and will not be passed on to third parties.

HAVE YOU REGISTERED FOR THE NEWSLETTER? THE DISCOUNT CODE WILL ARRIVE TO YOU VIA EMAIL.
YOU WILL BE ABLE TO USE THE DISCOUNT CODE ONLY AFTER YOU HAVE CONFIRMED YOUR REGISTRATION IN THE FIRST EMAIL YOU RECEIVE. (ALSO CHECK IN SPAM OR PROMOTION).

ALL OUR SHOES FIT REGULAR.
THEN IF THEY DON'T FIT, REMEMBER THAT IN ADDITION TO RETURN, WE OFFER THE GLS EXCHANGE REPLACEMENT WHICH SHIPPING COSTS FOR COLLECTION AND DELIVERY ARE PAID BY US.

If you made a purchase after July 26th and your order has not been shipped by August 2nd 2024 it will be shipped from the first days of September 2024.

WRITE TO OUR CUSTOMER SERVICE info@demblee.it, within 24 hours of order confirmation.

We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
MOTIVATION:

WE WILL RESPOND FROM THE FIRST DAYS OF SEPTEMBER.

We guarantee that all our items are checked by our quality control department before being shipped.
In the event that you have received a defective item, we invite you to write to our customer service info@demblee.it

If you received your order from July 26th onwards you will be able to return or replace it by the end of September.

We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
DEFECT:
ATTACH PHOTO
WE WILL RESPOND FROM MONDAY TO FRIDAY.