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Frequent questions
HOW AND WHEN CAN I CONTACT CUSTOMER SERVICE?
You can always contact us via Instagram Direct Message, WhatsApp or by writing to info@demblee.it. WE WILL RESPOND TO OUR RETURN IN SEPTEMBER.
HOW CAN I CHANGE MY ORDER?
CAN I CHANGE THE SIZE AND/OR COLOR OF ONE OR MORE ITEMS OF AN ORDER ALREADY COMPLETED?
CAN I CHANGE THE SIZE AND/OR COLOR OF ONE OR MORE ITEMS OF AN ORDER ALREADY COMPLETED?
WRITE TO OUR CUSTOMER SERVICE WHATSAPP
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
EDIT:
WE WILL RESPOND TO OUR RETURN IN SEPTEMBER
I ORDERED AFTER JULY 22, 2023 AND I NEED TO MAKE A REPLACEMENT
WRITE TO OUR CUSTOMER SERVICE WHATSAPP
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
MODEL/COLOR/SIZE/ YOU NEED:
WE WILL RESPOND TO OUR RETURN IN SEPTEMBER
THIS IS A GLS EXCHANGE REPLACEMENT AND WE WILL PAY FOR POSTAGE TO COLLECT AND DELIVER.
I ORDERED AFTER JULY 22, 2023 AND I NEED TO MAKE A RETURN
YOU CAN SEND US THE RETURN REQUEST VIA THE WEBSITE BY LOGIN TO YOUR PERSONAL ACCOUNT,
WE WILL SEE IT WHEN WE RETURN IN SEPTEMBER.
WRITE TO OUR CUSTOMER SERVICE WHATSAPP
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
REASON FOR RETURN:
WE WILL RESPOND TO OUR RETURN IN SEPTEMBER
IF YOU WANT TO MAKE A SUBSTITUTION:
WRITE TO OUR CUSTOMER SERVICE WHATSAPP
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
MODEL/COLOR/SIZE/WHAT
YOU NEED:
WE WILL RESPOND TO OUR RETURN IN SEPTEMBER
THIS IS A GLS EXCHANGE REPLACEMENT AND WE WILL PAY FOR POSTAGE TO COLLECT AND DELIVER.
HOW CAN I CREATE OR ACCESS MY PERSONAL ACCOUNT?
You can access your personal account by clicking LOG IN at the top center of the homepage.
You can create a new account by clicking on CREATE ACCOUNT at the top center of the homepage. A window will open: fill in the form and click on “CREATE”.
Creating your account will allow you to place your order on D'Emblée, to access the discount code you will need to subscribe to our Newsletter.
To create an account, the following information is required: name, surname, email address and a personal password. You can change your personal information at any time. This information is confidential and will not be passed on to third parties.
I WANT TO ORDER BUT I CANNOT ENTER THE DISCOUNT CODE AT CHECKOUT
HAVE YOU REGISTERED ON THE WEBSITE? THE DISCOUNT CODE WILL ARRIVE TO YOU BY EMAIL.
YOU WILL BE ABLE TO USE THE DISCOUNT CODE ONLY AFTER YOU HAVE CONFIRMED THE REGISTRATION IN THE FIRST MAIL YOU RECEIVE.
(ALSO CHECK IN SPAM OR PROMOTION).
I WANT TO ORDER BUT I'M UNEXPECTED WITH THE NUMBER
ALL OUR SHOES FIT REGULAR.
IF YOU FLIP BETWEEN TWO NUMBERS, WE RECOMMEND THE EXTRA NUMBER.
THEN IF THEY DO NOT GO WELL REMEMBER THAT IN ADDITION TO THE RETURN,
WE OFFER THE EXCHANGE REPLACEMENT OF GLS WHOSE SHIPPING COSTS FOR COLLECTION AND DELIVERY ARE BORNE BY US.
WHEN WILL MY ORDER BE SHIPPED?
If you made a purchase after July 22nd and your order has not been shipped by August 4th 2023, it will be shipped starting from the first days of September 2023.
IS IT POSSIBLE TO CANCEL AN ORDER?
WRITE TO OUR CUSTOMER SERVICE WHATSAPP
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
MOTIVATION:
WE WILL RESPOND TO OUR RETURN IN SEPTEMBER
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
Please rest assured that all of our items are inspected by our QC department before being shipped.
In case you have received a defective item, please write to our customer service WhatsApp.
We will reply as soon as we return from the summer holidays in September.
We need the following information:
NAME AND SURNAME:
ORDER NUMBER:
DEFECT:
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